Student Grievance Redressal Committee

                   The Students Grievance Redressal Committee at JB Institute of Technology, Dehradun, performs a range of functions to address and resolve grievances within the institution effectively. These functions include:

1. Receiving and Registering Complaints:
   • The SGRC serves as the central point of contact for students who want to submit grievances. It ensures that complaints are received through various channels, such as online portals, suggestion boxes, or in-person submissions.
   • Upon receiving a complaint, the committee registers it promptly, documenting relevant details such as the nature of the grievance, the identity of the complainant, and the date of submission.

2. Documentation and Record-keeping:
   • Each complaint is meticulously documented and recorded by the SGRC, maintaining comprehensive records of all grievance cases.
   • Detailed documentation includes information on the complaint, relevant correspondence, investigation findings, decisions made, and actions taken by the committee.

3. Investigation and Fact-finding:
   • The committee conducts impartial and thorough investigations into each grievance, gathering relevant information and evidence to ascertain the facts of the case.
   • This may involve interviewing the complainant, gathering witness statements, reviewing documentation, and consulting relevant stakeholders.

4. Mediation and Conflict Resolution:
   • In cases where disputes can be resolved through mediation or negotiation, the SGRC facilitates dialogue between the parties involved.
   • Trained mediators within the committee help facilitate constructive communication and negotiation, seeking mutually acceptable resolutions to address the underlying issues.

5. Adjudication and Decision-making:
   • The committee may adjudicate grievances that cannot be resolved through mediation.
   • It carefully reviews the evidence, applies relevant policies and regulations, and makes informed decisions or recommendations for resolution based on the available information.

6. Recommendations for Resolution:
   • The SGRC formulates recommendations for resolving grievances based on its investigation and analysis.
   • These recommendations may include corrective actions, policy changes, or other measures to address the root causes of the grievance and prevent its recurrence.

7. Communication and Feedback:
   • Throughout the grievance resolution process, the committee communicates openly with the complainant and relevant parties.
   • It provides regular updates on the status of the complaint, seeks feedback on proposed resolutions, and ensures that all parties are informed of the progress.

8. Follow-up and Monitoring:
   • After a grievance has been resolved, the SGRC conducts follow-up to ensure that any agreed-upon actions are implemented effectively.
   • It monitors the situation to verify that the grievance has been fully addressed and that any systemic issues have been remedied.

9. Training and Awareness:
   • The committee may organize training sessions, workshops, or awareness programs to educate students about the grievance redressal process.
   • It ensures that students know their rights and responsibilities and understand how to access the grievance redressal mechanisms available.

10. Continuous Improvement:

• The SGRC continually evaluates its processes and procedures to identify areas for improvement.
• It solicits feedback from students and stakeholders, conducts internal reviews, and implements changes as necessary to enhance the effectiveness and efficiency of the grievance redressal system.

                          By performing these functions with diligence, impartiality, and sensitivity, the Students Grievance Redressal Committee at JB Institute of Technology is vital in promoting a positive and conducive environment for learning, working, and collaboration.