GRIEVANCE REDRESSAL COMMITTEE

               The Grievance Redressal Committee at JB Institute of Technology, Dehradun, operates with distinct roles and responsibilities assigned to its members to ensure the effective handling and resolution of grievances. These roles and responsibilities include: 

1. Chairperson:
   • Leadership and Oversight: The Chairperson oversees the Grievance Redressal Committee, ensuring its operations align with institutional policies and objectives. They set the agenda for committee meetings, facilitate discussions, and ensure that decisions are made promptly and efficiently.
   • Presiding Officer: In committee meetings, the Chairperson serves as the presiding officer, guiding the proceedings, maintaining order, and ensuring that all members can express their views. They facilitate constructive dialogue and encourage collaborative problem-solving among committee members.
   • Decision-making: The Chairperson plays a crucial role in decision-making processes. They synthesize input from committee members, consider relevant evidence and arguments, and guide the committee toward consensus or resolution. They may also cast a deciding vote in the event of a tie.
   • Communication and Representation: As the committee’s primary spokesperson, the Chairperson communicates its decisions, recommendations, and actions to relevant stakeholders, including complainants, respondents, institutional leadership, and external parties. They also represent the committee’s interests in interactions with external agencies or authorities.
   • Conflict Resolution: When conflicts arise within the committee or between committee members and stakeholders, the Chairperson facilitates resolution, mediates disputes, and fosters a constructive working environment. They ensure that disagreements are addressed respectfully and that all voices are heard.
2. Member (Senior Professor):
   • External Perspective: As a member representing the affiliating university, they bring an external perspective to the committee’s deliberations, offering insights into broader academic standards and practices.
   • Expertise and Guidance: They provide expertise on academic policies, regulations, and best practices, guiding the committee in interpreting and applying relevant standards to grievance cases.
   • Reviewing Grievances: They participate actively in reviewing grievances, analyzing evidence, and proposing solutions that align with academic integrity and institutional norms.
   • Mediation and Resolution: The Senior Professor may mediate disputes and facilitate constructive dialogue between grievance parties, aiming for amicable resolutions whenever possible.
   • Advisory Role: They serve as an advisor to the committee, offering recommendations based on their extensive experience in academia and their understanding of the broader educational landscape.
3. Member (Official):
   • Regulatory Compliance: This member ensures that the grievance redressal process complies with institutional policies, governmental regulations, and legal requirements.
   • Guidance on Procedures: They guide on procedural matters, ensuring that the committee follows established protocols and safeguards the rights of all parties involved.
   • Resolution Alignment: They assist in aligning grievance resolutions with institutional goals and objectives, ensuring consistency with the institution’s mission and values.
   • Conflict Resolution: Drawing on their expertise in conflict resolution and administrative management, they may assist in resolving complex grievances that involve institutional policies or regulatory issues.
   • Documentation and Reporting: They oversee the documentation of grievance proceedings, ensuring accurate record-keeping and reporting to relevant authorities as necessary.
4. Faculty Members:
   • Subject Matter Expertise: Faculty members bring expertise in academic policies, procedures, and standards to the Grievance Redressal Committee. They contribute valuable insights into the educational aspects of grievances, including issues related to curriculum, assessment, research, and student-faculty interactions.
   • Investigation and Analysis: Faculty members actively participate in investigating and analyzing academic grievances, reviewing relevant documentation, conducting interviews, and assessing the validity of claims. They apply their disciplinary knowledge and expertise to evaluate the merits of grievances and recommend appropriate courses of action.
   • Mediation and Resolution: In cases where academic grievances can be resolved through mediation or negotiation, faculty members serve as mediators, facilitating dialogue between the parties involved and helping to reach mutually acceptable solutions. They leverage their academic expertise to propose creative and effective resolutions that address underlying issues.
   • Advisory Role: Faculty members advise the committee on academic policies, regulations, and best practices. They offer guidance on the interpretation and application of institutional policies and ensure that grievance resolution processes are conducted in accordance with academic standards and principles.
   • Student Advocacy: Faculty members advocate for students’ interests within the committee, ensuring that student perspectives are considered when resolving academic grievances. They advocate for fairness, equity, and student welfare, seeking to uphold the academic integrity and reputation of the institution.
5. Administrative Staff:
   • Policy and Procedure Implementation: Administrative staff members contribute expertise in institutional policies, procedures, and regulations to the Grievance Redressal Committee. They ensure that grievance resolution processes are implemented in accordance with established policies and procedures and adhere to legal and regulatory requirements.
   • Documentation and Record-keeping: Administrative staff are responsible for maintaining accurate and comprehensive records of grievance cases, including documentation of complaints, investigation findings, decisions, and actions. They ensure that records are organized, secure, and accessible for review as needed.
   • Logistical Support: Administrative staff provide logistical support to the committee, including scheduling meetings, coordinating communication with stakeholders, and arranging for disseminating relevant information and materials. They ensure that committee activities run smoothly and efficiently.
   • Compliance and Reporting: Administrative staff monitor compliance with institutional policies, regulations, and reporting requirements related to grievance resolution. They ensure the committee’s activities are transparent, accountable, and conducted by legal and ethical standards.
   • Communication and Outreach: Administrative staff communicate with complainants, respondents, and other stakeholders regarding the status of grievance cases, procedural requirements, and available support services. They serve as a point of contact for individuals seeking information or assistance related to the grievance redressal process.

By fulfilling these roles and responsibilities, the Chairperson, Faculty Members, and Administrative Staff contribute to the effective functioning of the Grievance Redressal Committee, ensuring that grievances are addressed somewhat, transparently, and by institutional policies and standards.